Terms and Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) are a legal agreement between you and Revive Automotive Emblems (“RAE,” “we,” “us,” or “our”). By creating an account, placing an order, starting a subscription, accessing a connected application, or otherwise using our services, you agree to these Terms and our Privacy Policy and Return Policy.

If you use the services for a company or other organization, you represent that you are authorized to bind that organization. If you do not agree to these Terms, do not use the services.

2. Eligibility and U.S. availability

You must be at least 18 years old and legally capable of entering a contract to use paid services. Our current sales and shipping services are intended only for customers and delivery addresses in the United States. We may decline or cancel an order that falls outside our supported market.

3. Accounts

You must provide accurate, current information and keep it updated. You are responsible for safeguarding account credentials and for activity under your account. Do not share credentials with an unauthorized person. Notify us promptly if you suspect unauthorized access.

We may require account approval, equipment pairing, an active subscription, or assigned permissions for certain features. We may suspend access to protect users or systems, investigate misuse, address nonpayment, comply with law, or enforce these Terms.

4. Products, descriptions, and availability

We try to describe products accurately. Colors, dimensions, packaging, and appearance may vary within reasonable manufacturing tolerances or because of screen settings. Conceptual renderings and marketing images may illustrate the intended product category and are not a promise that production equipment will look exactly the same.

Availability is not guaranteed. We may correct errors, update product information, limit quantities, discontinue products, or cancel an order before shipment. If we cancel a paid order, we will refund the affected amount to the original payment method.

5. Orders, prices, taxes, and payment

An order is an offer to purchase. We accept it when we send an acceptance or shipping confirmation or otherwise begin fulfillment. Prices are in U.S. dollars and may change before an order is accepted. Applicable tax, shipping, and other disclosed charges are calculated at checkout.

Payments are processed by Stripe. You authorize us and Stripe to charge the selected payment method for the displayed total. You represent that you are authorized to use that payment method. We may use fraud-prevention measures and may delay, decline, or cancel a transaction that appears unauthorized or unlawful.

6. Shipping, delivery, returns, and risk

Shipping estimates are not guaranteed delivery dates. If an order cannot ship within the promised time—or within 30 days if no time was stated—we will offer the delay or cancellation options required by applicable law. You are responsible for providing a complete, deliverable address.

Responsibility for loss or damage transfers to you when the order is delivered to the shipping address, except to the extent carrier claims or applicable law provide otherwise. Returns, refunds, and cancellations are governed by our Return Policy.

7. Subscriptions and recurring billing

If you purchase a subscription, the price, billing interval, included services, and any trial or promotional terms will be shown before you confirm checkout. Unless canceled, the subscription automatically renews and you authorize recurring charges to your payment method at the then applicable disclosed price, plus tax.

You can manage or cancel a subscription through the customer billing portal. Cancellation generally takes effect at the end of the current paid period. We may change future subscription pricing or features after reasonable advance notice. Continued use after the effective date of a change constitutes acceptance; you may cancel before the change takes effect. Refunds are governed by our Return Policy and applicable law.

8. Product use and safety

RAE products and equipment are intended for trained adult users in an appropriate professional or workshop environment. You are responsible for evaluating suitability for the specific vehicle, emblem, material, and working conditions and for following all manuals, labels, safety data, ventilation requirements, equipment interlocks, protective-equipment requirements, and applicable laws.

• Do not bypass a safety feature, operate damaged equipment, or use a product for an unlawful or unintended purpose.
• Prepare surfaces and apply adhesive according to the applicable product instructions. Bond performance depends on surface condition, temperature, pressure, storage, and installation technique.
• Verify cut data, fit, clearances, and machine setup before production use. Stop operation if a result appears unsafe or incorrect.
• Vehicle manufacturers and emblem owners are not affiliated with RAE merely because a make, model, or emblem is referenced for compatibility.

9. Customer content and vehicle requests

You retain ownership of photographs, comments, fitment information, and other material you submit (“Customer Content”). You grant RAE a nonexclusive, worldwide, royalty-free license to host, copy, process, modify, and use Customer Content only as reasonably necessary to provide support, process the request, develop the requested fitment or cut data, improve our product catalog and services, and comply with law.

You represent that you have the right to submit Customer Content and that it does not violate another person’s privacy, intellectual-property, or other rights. Do not submit sensitive personal information or content unrelated to the requested service.

10. Intellectual property

The RAE name, logos, website, software, designs, text, graphics, cut-data library, and other service content are owned by RAE or its licensors and are protected by intellectual-property laws. Subject to these Terms, RAE grants you a limited, revocable, nonexclusive, nontransferable right to use the services for their intended internal business purpose.

You may not copy, resell, publish, reverse engineer, scrape, distribute, remove proprietary notices from, or create unauthorized derivative works from our software, cut data, or service content except where applicable law does not permit that restriction.

11. Prohibited conduct

• Accessing another user’s account or attempting to defeat authentication, permissions, rate limits, or equipment safeguards.
• Uploading malware, interfering with service operation, probing for vulnerabilities, or using automated extraction tools without written permission.
• Using the services to infringe rights, violate law, create unsafe products, or misrepresent affiliation with RAE or another company.
• Reselling account access, subscriptions, software, or proprietary cut data unless a written agreement expressly permits it.

12. Third-party services and trademarks

The services may depend on or link to third-party services such as Stripe, Supabase, Vercel, shipping carriers, and vehicle or material manufacturers. Their products and services are governed by their own terms. We are not responsible for a third party’s independent acts or services.

3M™ and VHB™ are trademarks of 3M Company. Other vehicle, product, and company names belong to their respective owners. References describe material or vehicle compatibility and do not imply sponsorship or endorsement unless expressly stated.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, SOFTWARE, CUT DATA, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR ANY EXPRESS WRITTEN PRODUCT WARRANTY, RAE DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT EVERY PRODUCT OR CUT FILE WILL BE SUITABLE FOR EVERY VEHICLE, EMBLEM, OR WORKFLOW.

Some jurisdictions do not allow certain disclaimers. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM THE SERVICES OR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAE’S TOTAL LIABILITY FOR A CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID RAE FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT. These limits do not apply to liability that cannot lawfully be limited.

15. Indemnification

To the extent permitted by law, if you use the services for business purposes, you agree to defend and indemnify RAE against third-party claims, losses, and reasonable expenses arising from your unlawful or unsafe use, your Customer Content, your violation of these Terms, or your infringement of another party’s rights. This obligation does not apply to the extent a claim results from RAE’s own negligence or misconduct.

16. Suspension and termination

You may stop using the services at any time, subject to outstanding order and subscription obligations. We may suspend or terminate access when reasonably necessary to protect the services, comply with law, address nonpayment, or respond to a material violation. Provisions that by their nature should survive—including payment, ownership, disclaimers, limitations, and dispute terms—will survive termination.

17. Governing law and disputes

Arizona law governs these Terms, without regard to conflict-of-law rules. Any lawsuit must be brought in a state or federal court with jurisdiction in Arizona, and each party consents to that court’s jurisdiction, unless applicable consumer law gives you the right to bring a claim elsewhere. Before filing a claim, the parties agree to make a good-faith effort to resolve the dispute informally for at least 30 days after written notice.

18. General terms

These Terms and policies incorporated by reference are the complete agreement for the services unless a separate signed agreement applies. If a provision is unenforceable, it will be enforced to the greatest lawful extent and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

19. Changes and contact

We may update these Terms as our services or legal requirements change. Material changes will apply prospectively after reasonable notice when required. The effective date above identifies the current version. For questions about these Terms, use our Contact page.