Privacy Policy

1. Scope

This Privacy Policy applies to the Revive Automotive Emblems website, customer portal, connected applications, ordering services, and support interactions that link to this policy. In this policy, “RAE,” “we,” “us,” and “our” mean Revive Automotive Emblems.

Our services are currently offered to customers in the United States. They are not directed to people outside the United States.

2. Information we collect

Information you provide

• Account information: name, email address, username, password credentials, company name, location name, time zone, and account preferences.
• Order information: products, quantities, shipping and billing details, tax information, order history, and transaction identifiers.
• Equipment and service information: paired machine serial number, material inventory, cut history, selected vehicle and emblem details, and related operational records.
• Requests and uploads: vehicle information, emblem location, comments, photographs, and image-processing information submitted through a vehicle or emblem request.
• Communications: information included in questions, support requests, warranty claims, returns, or other messages sent to us.

Information collected automatically

When you use the site, our systems and service providers may process IP address, browser and device type, operating system, pages visited, referring page, approximate region, timestamps, security events, and cookie or session information. Our analytics tools provide aggregated, privacy-focused traffic measurements and are not used for third-party behavioral advertising.

Payment information

Payments are processed by a third-party payment processor that collects payment card and transaction information directly through secure checkout. RAE does not receive or store your complete payment card number. We receive the information needed to confirm payment, calculate tax, fulfill an order, manage subscriptions, prevent fraud, and provide support.

3. How we use information

• Provide accounts, products, subscriptions, software features, and customer support.
• Process payments, calculate tax, ship orders, and manage returns or warranty requests.
• Operate paired equipment features, maintain inventory records, and provide requested adhesive cut data.
• Review vehicle and emblem submissions and improve product availability and fitment coverage.
• Secure the services, authenticate users, prevent fraud, diagnose problems, and enforce our terms.
• Measure site performance and understand aggregate use of our services.
• Comply with accounting, tax, legal, safety, and regulatory obligations.

4. How we disclose information

We disclose information only as reasonably necessary for the purposes described above, including to:

• Hosting, delivery, security, authentication, database, file-storage, and analytics providers.
• Payment, billing, tax, checkout, and fraud-prevention providers.
• Shipping carriers, professional advisers, vendors, and support providers that help us operate the business.
• Government authorities or other parties when required by law, legal process, safety needs, or protection of our rights.
• A successor or prospective successor in connection with a merger, financing, reorganization, sale, or transfer of the business or its assets.

We do not sell personal information for money, and we do not use personal information for cross-context behavioral advertising.

5. Cookies and similar technologies

Our authentication and checkout systems may use cookies or similar storage that is necessary to keep users signed in, protect account sessions, complete checkout, and prevent fraud. Our analytics tools may record aggregated page-view information without third-party behavioral advertising cookies. You can control optional cookies through your browser, but blocking necessary storage may prevent account or checkout features from working.

6. Retention and security

We retain information for as long as reasonably needed to provide the services, maintain business and warranty records, comply with tax and legal obligations, resolve disputes, and protect the services. Retention periods vary by record type. We may keep de-identified or aggregated information that no longer identifies an individual.

We use administrative, technical, and organizational safeguards designed to protect information. No storage or transmission system is completely secure, so we cannot guarantee absolute security. Please use a unique password and notify us if you believe your account has been compromised.

7. Your choices and privacy rights

You may review or update available account information through the customer portal. You may also ask to access, correct, or delete personal information by using our Contact page. We may need to verify your identity and may retain information when required for orders, security, accounting, legal compliance, or other legitimate business purposes.

Depending on your state of residence and applicable legal thresholds, you may have additional rights regarding access, correction, deletion, portability, or appeal. We will respond to verified requests as required by applicable law and will not discriminate against you for exercising a privacy right.

8. Children’s privacy

The services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, please contact us so we can review and delete it where appropriate.

9. Third-party services

We use third-party service providers to host and secure the site, authenticate accounts, store and process information, complete payments, deliver orders, measure site use, and provide customer support. These providers may process information under their own terms and privacy notices and may change as our business develops. We select providers that are appropriate for the services they perform and disclose information to them only for legitimate business purposes or as otherwise described in this policy.

10. Policy changes and contact

We may update this policy to reflect changes in our services, practices, or legal obligations. The effective date above identifies the latest version. For questions or privacy requests, use our Contact page.